We have compiled our most frequently asked questions here, but if haven't answered yours, please do pop us an email to hello@totterandtumble.com, we are always happy to help.  


What make Totter + Tumble different to the other play mats on the market?

So much! We could tell you about so many features that set our playmats apart from other types of playmats. 

In addition to the unique features discussed on our About page, a huge bonus is longevity and suitability for the busy home, designed with all members of the family in mind. The closed cell memory foam design provides noise reduction as well.

Our mats are made with the highest quality non-toxic PVC memory foam and do not contain BPA, phthalates, lead, latex, formamide, formaldehyde, EVA or flame retardants. It is tough, thick and weighty making our play mats a secure and beautiful piece of your interior, and a protective, comfortable play space for many years. 

We are so confident that our play mats are fault free that we include a 1 year manufacturer's warranty.

I can't choose between the designs - help!

Our Design Guide should help you decide which play mat is perfect for you.

You may want to purchase a swatch to see the quality in person and the design in your home too. Don't forget to consider the design on the reverse as well.

I want one- what is delivery like?

You won't have to wait long!

For all information please see our Returns and Shipping information page.

I missed out on my favorite design. Do you take preorders?

We work really hard to keep our play mats as in-stock as possible, but between a global shipping crisis and incredibly supportive Totter + Tumblers eager to snap them up, we do go out of stock from time to time.

Not to worry, we always have more on their way and as soon as we are more confident with their arrival schedule, we do open for preorders.

Please note, your chosen payment method will have the total deducted at the point of preorder.

If you order one play mat on preorder, and another in stock, we will likely hold the order and dispatch together. Please email us if you would like to split the order or go ahead and place separate orders.

What if I need a different size?

Sized so all the family can play together with four different sizes available.

All designs are available in The Standard at 83 x 55 x.5".

We have introduced a limited number of designs available in The Compact size at 72 x 49 x .5" with softened rounded corners. 

We also have a limited collection in the Round size at 55 x .5". 

Our New Play Runners are 70" x 26" x .5" and available in our New 2022 X Morris & Co. Collaboration.

Please note that due to the memory foam there can be ±2% variation. 

Not sure which is the size for you? We recommend placing books where the corners would lie, and watching our handy Size Guide before you purchase.

Do you have a bigger space? As Totter + Tumble play mats are made from a sturdy material, they sit nicely next to one another without the constant slippage of lighter play mats, although we cannot guarantee the pattern would perfectly align and there can be a slight difference in size as they ease, as noted above.

How do I clean our playmat?

Roll out and wipe down! You only need to use a gentle cleaning solution and a cloth to keep the playmat clean. Simple.

If you’re not sure if your cleaner is gentle, a good indicator is if it’s deemed to be okay on your skin, it’s okay on the playmat. There are exceptions though, including baby and water wipes and spray cleaners with citric or hypochlorous acid, you can read our full Care Guide here.

You can always pop us an email via hello@totterandtumble.com if you’re unsure as well.

Although our mats are wipedown, they can still stain so be careful when using food colourings in messy play, picnicking on berries and anything acidic etc and wipe off spillages quickly.

Remember to clean under the playmat regularly too. Keep any heavy furniture, sharply clawed pets and vacuums off your mat to minimise the risk of damaging your playmat.

The inner edge has a curl- what can I do?

Just as when you stand on your memory foam playmat, a gentle impression of your feet temporarily remains, your playmat remembers how it has been rolled to get to you. It’s really easy to teach it to unlearn- roll it tightly the opposite way, bending the curl in the opposite direction, and leave it overnight. When you roll it out in the morning it will be flat!

Alternatively, turn under the curl and scoot along the edge with your knees. If you'd like a video demonstrating how, email us at hello@totterandtumble.com

I hear Totter + Tumble playmats are great for pilates and yoge- tell me more

You are absolutely right, lots of customers have told us how great these are for exercise. The thick cushioning is similar to that of a more deluxe Pilates mat to support the body during floor and side work. Yoga mats are typically thinner to increase connection with the solid floor for balances. However, yet again, the memory foam style of our playmats make a stable surface, ideal for yoga moves.

Can I take my Totter + Tumble out and about?

Our playmats can certainly be rolled up and moved outdoors. However, their primary function is to be a permanent feature of your home. To achieve the luxury cushioning and non-slip element, our playmats are made from high quality heavier foam.

If you do use your playmat outdoors, we suggest you look out for any sharp stones or objects that could damage the surface. Your playmat should not be left in direct sunshine for an extended period of time as it could fade.

What flooring types are Totter + Tumble playmats suitable for?

Lots of you tell us of your frustration of slipping or breaking up jigsaw playmats. Don’t worry!

Totter + Tumble’s weightier memory foam and texturised imprint means that they are more stable on carpeted, wood or tiled flooring. We have never seen a Standard size playmat, at over 10 kgs, move and at over 7 kgs our Compact playmats do well at staying put, though your flooring may have more of an impact on it too - e.g. if it is without grain or slippy itself. 

Clear of any layers, the playmats have a tog value of approximately 3.5 and are fine with underfloor heating. Your flooring supplier should be able to advise you on what kind of floor coverings are suitable for your floor (and underfloor heating combination), if they haven’t already. 

There is a small code on my playmat

Yes, every playmat has an individual code on it in accordance with the UK, US and European Standards, to make sure each playmat is traceable to its manufacture and to protect your consumer rights. 

Do you offer discounts, coupons or have sales?

At Totter + Tumble we wanted to price fairly and consistently, so you don't have that disappointment of missing a sale and feeling like you paid too much. We also continue to donate play mats to hospitals and other settings, as part of our Play Matters campaign.

Whilst we don't hold sales, everyone is able to receive a welcome discount coupon by signing up to our newsletter, which is here.