We know how important it is to get the perfect play mat for your home. If the size or design isn't right for you, we can accept unused play mat returns in the original packaging, within 30 days of receipt.
Please follow the steps below if you would like us to arrange a drop-to-FedEx returns label. This returns service costs $40 for Standard, Compact and Round play mats or $20 for the Play Runner size and is deducted from the final refund.
If you would like to arrange your own return, please send us an email.
How to request a return with a prepaid label:
1. Log Into your customer account here with the email you purchased with. If you are returning a gifted play mat, please email us to arrange the return.
2. A verification code will be sent to that email address
3. If your order has more than one item, please select the item(s) for return
4. Click "Return Request"
5. Our team will approve the returns request and email you the label within 3-7 working days
6. Drop your parcel at your local FedEx store
7. Once received, we expect to process returns within 48 hours
Please use the free returns label from inside your swatch envelope. If you need a new one, please reach out via email. Once we have received your returned swatches, your refund will be processed within 10 days. Please note that the handling fee is not refunded.
Please note that sale items and gift cards are not eligible for return.
Read our extended Refund Policy here.
Our award winning play mats As Seen in Mother.ly, RedTri, HGTV, Momtastic, Stylistm Living etc, Ideal Home, Real Homes, My Baba, and many more. Explore our As Seen In page to find out what they love about Totter + Tumble.