We can't wait for you to unroll your Totter + Tumble play mat and get playing! Our warehouse team work hard to have in-stock play mats dispatched within 1-2 working days.
Play mats that are on Preorders will be marked on your order and have all the relevant information on the play mat's product page, which we will keep up to date if there are any changes. If your order contains both in-stock items and pre-order items the order will not be shipped until the pre-order items are ready to ship.
As an introductory offer, U.S. shipping is free. We ship to the continental 48 states, but we cannot ship to PO Box or APO/FPO/DPO addresses at this time.
You should expect your playmat to take 5-7 days to arrive on your doorstep once shipped.
Please make sure your design selection, size and shipping address are correct before you complete your purchase. As a small business we can stretch for free delivery, however we will not be responsible for the cost of postage to re-send any items where the address was entered incorrectly or there have been multiple failed delivery attempts.
If you realise that you've made an error in entering any of your details please email email@example.com as soon as you can and we will try to amend them for you providing your item hasn't already been processed for shipping. If your item comes back to us because of an incorrect address we may have to charge to resend it out to you.
US Swatch Service (available within contiguous US states)
For swatch deliveries, we use UPS and you should allow 7-10 working days for delivery. Our swatches are not tracked but they can fit through a standard mailbox, so there is no need to wait in.
Returns are actively encouraged as we seek a sustainable Swatch Service with minimal wastage and must be made within 30 days, in order to be refunded.
To return your swatches, all you need to do is seal the swatches and the accompanying card in the original box and apply the complimentary returns label over the original shipping label.
Once we have received your returned swatches, your refund will be processed within 10 days. Please note that the handling fee is not refunded.
There is a flat rate for shipping to Canada of $99.00. Please note, this does not include added customs or duties, which may be added on entry to Canada. Please seek advice from your local authority if you'd like further information on import taxes.
For purchases made in Georgia we collect sales tax.
Eagerly awaiting your play mat? Just check the Shipping Confirmation email sent to you when your order was processed. Simply click on 'View Your Order' and then click directly on the tracking link.
If you need any assistance, please email firstname.lastname@example.org and we will be happy to help.
Totter + Tumble want you to be 100% happy with your purchase so we offer all customers a no-questions-asked money back guarantee.
If you are reading this because you are unsure about which play mat design would suit your interiors best, take a look at this Design Guide on choosing the perfect design for your home style.
We also really recommend measuring up before you purchase. If you don't have any masking tape to hand, try laying out some books in the corner position of where the play mat would lie.
As stated in the Terms & Conditions at purchase, the only conditions applying to returns are as follows:
1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you) - a baby might use it after all.
2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
As a guide, courier costs can start at $50 so we really recommend trying our Swatch Service, reading through our Design Guide and measuring up before purchasing.
Please note that you must inform us of any imperfections on the playmat within 7 days of receiving it.
3. The original shipping costs to you are not refunded.
4. Sale items may not be eligible for return and Gift Cards are non-refundable.
If you wish to return a play mat, please contact us at email@example.com
Our Delivery and Returns Policy forms part of our Terms and Conditions accepted at purchase.